Publicacións nas que colabora con Gerard Ryan (2)

2019

  1. Exploring the influence of the human factor on customer satisfaction in call centres

    Business Research Quarterly, Vol. 22, Núm. 2, pp. 83-95

2016

  1. The service-profit chain in call centre services

    Journal of Service Theory and Practice, Vol. 26, Núm. 5, pp. 616-641