La relativa importancia de la velocidad en las conexiones WIFI

  1. Mellinas Cánovas, Juan Pedro
Liburua:
Actas del Seminario Internacional Destinos Turísticos Inteligentes: nuevos horizontes en la investigación y gestión del turismo
  1. Vera Rebollo, José Fernando (coord.)
  2. Ivars Baidal, Josep Antoni (coord.)
  3. Celdrán Bernabéu, Marco A. (coord.)

Argitaletxea: Servicio de Publicaciones ; Universidad de Alicante / Universitat d'Alacant

Argitalpen urtea: 2017

Orrialdeak: 38-51

Mota: Liburuko kapitulua

Laburpena

Tourists just want to access WiFi when they arrive to a destination, in order to avoid charges in their telephone bills. Public and private organizations provide this service all around the world, but tourist complaint when it is slow or not reliable. Speed seems to be the most important factor determining the level of satisfaction of travelers with WiFi, so this hypothesis is tested, focusing in hotels. Speed data are provided by Hotelwifitest.com and satisfaction data by Booking.com. Results show that there is a very weak relation between both factors, so additional research should be done to identify other relevant factors affecting satisfaction about WiFi.