Monica
Clavel San Emeterio
Ikertzailea 2013-2016 tartean
Universidad de Jaén
Jaén, EspañaUniversidad de Jaén-ko ikertzaileekin lankidetzan egindako argitalpenak (1)
2016
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The EPSI model as the main factor for identifying customer satisfaction: empirical research
Total Quality Management & Business Excellence, Vol. 27, Núm. 3, pp. 447-463