Monica
Clavel San Emeterio
Ikertzailea 2013-2016 tartean
Guadalupe
Fuentes Lombardo
Guadalupe Fuentes Lombardo-rekin lankidetzan egindako argitalpenak (1)
2016
-
The EPSI model as the main factor for identifying customer satisfaction: empirical research
Total Quality Management & Business Excellence, Vol. 27, Núm. 3, pp. 447-463