Análisis y detección de los trols en el perfil de Twitter de El País España

Bibliographische Referenzen

• Anikweze, C. M. (2013). Measurement and evaluation for teacher education. Constellation Publishers.
• Asociación para la investigación de medios de Comunicación. (2021). Estudio General de Medios 3º ola. https://bit.ly/3nD5l1P
• Awogbemi, C. A. & Oguntade, E. S. (2010). Elements of Statistical Methods. Suntos Intercontinental Services Ltd.
• Barker, V. (2009). Older adolescents’ motivations for social network site use: The influence of gender, group identity, and collective self-esteem. Cyber Psychology & Behavior, 12(2), 209-213. https://doi.org/10.1089/cpb.2008.0228
• Binns, A. (2012). DON’T FEED THE TROLS! Managing troublemakers in magazines’ online communities. Journalism Practice, 6(4), 547-562. https://doi.org/10.1080/17512786.2011.648988
• Bishop, J. (2012). The psychology of trolling and lurking: The role of defriending and gamification for increasing participation in online communities using seductive narratives. In H. Li (Ed.), Virtual Community Participation and Motivation: Cross-Disciplinary Theories (pp. 160–76). Hershey.
• Bishop, J. (2014). Representations of ‘trols’ in mass media communication: a review of media-texts and moral panics relating to ‘internet trolling’. International Journal of Web Based Communities, 10(1), 7-24. https://doi.org/10.1504/IJWBC.2014.058384
• Bowden, J. L. H. (2009). The process of customer engagement: a conceptual framework. Journal of Marketing Theory and Practice, 17(1), 63–74.
• Brodie, R. J., Hollebeek, L. D., Juri c, B., & Ilic, A. (2011). Customer engagement conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252-271. https://doi.org/10.1177/1094670511411703
• Brodie, R. J., Ilic, A., Juric, B. & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66, 105–114. https://doi.org/110.1016/j.jbusres.2011.07.029
• Buba, L. F. y Falola, J. A. (2008). Use of Statistics. En Adamu, Y. M., Mohammed, H. y Dandago, K. I. (eds.), Readings in Social Science Research (pp. 169-182). Adamu Joji Publishers.
• Buckels, E. E., Trapnell, P. D., & Paulhus, D. L. (2014). Trols just want to have fun. Personality and Individual Differences, 67, 97-102. https://doi.org/10.1016/j.paid.2014.01.016
• Charitidis, P., Doropoulos, S., Vologiannidis, S., Papastergiou, I., & Karakeva, S. (2020). Towards countering hate speech against journalists on social media. Online Social Networks and Media, 17, 1-10. https://doi.org/10.1016/j.osnem.2020.100071
• Cheng, J., Bernstein, M., Danescu-Niculescu-Mizil, D., & Leskovec, J. (2017). Anyone can become a trol: Causes of trolling behavior in online discussions. CSCW Conf Comput Support Coop Work, 1217- 1230. https://doi.org/10.1145/2998181.2998213
• Coatney, C. (2021). Don’t Feed the Trols? Emerging Journalism Practices for Fighting Anti-Semitism. Cosmopolitan Civil Societies: An Interdisciplinary Journal, 13(1), 62–78. https://doi.org/10.5130/ccs.v13.i1.7421
• Craker, N., & March, E. (2016). The dark side of Facebook: The Dark Tetrad, negative social potency, and trolling behaviours. Personality and Individual Differences, 102, 79-84. https://doi.org/10.1016/j.paid.2016.06.043
• Cruz, A. G. B., Seo, Y., & Rex, M. (2018). Trolling in online communities: A practice-based theoretical perspective. The Information Society, 34(1), 15-26. https://doi.org/10.1080/01972243.2017.1391909
• Crystal, D. (2006). Language and the Internet. University of Wales Press.
• De Aguilera-Moyano, J.; Baños-González, M., y Ramírez-Perdiguero, J. (2015). Branded entertainment: los contenidos de entretenimiento como herramienta de comunicación de marketing. Un estudio de su situación actual en España. Revista Latina de Comunicación Social, 70, 519–538. https://doi.org/10.4185/RLCS-2015-1057
• Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99–113. https://doi.org/10.1177/0092070394222001
• Donath, J. S. (1998). Identity and deception in the virtual community. In P. Kollock, & M. Smith (Eds.), Communities in Cyberspace (pp. 37–68). Routledge.
• El Español. (07/03/2017). La táctica de un periódico para acabar con los ‘trolls’: obligar a leer antes de comentar. El Español. https://bit.ly/3jcj8tx
• Elward, B., Laurier, J., & Wyllie, I. (2001). US Navy F-4 Phantom II MiG Killers: 1965–70. Osprey Publishing.
• Fenoll, V. (2015). El trol de Internet. Estrategias de los usuarios para controlar el diálogo en los medios digitales durante el juicio de Francisco Camps. Dígitos. Revista de Comunicación Digital, 1, 179-197. http://dx.doi.org/10.7203/rd.v0i1.9.
• Fernández, A. (04/01/2017). Cómo calcular el engagement en social media. Social Medier. https://bit.ly/3LIBu1v
• Garson, G. D. (2008). Correlation. Statistical Associates Publishers. https://bit.ly/3k8x4We
• Gylfason, H. F., Sveinsdottir, A. H., Vésteinsdóttir, V., & Sigurvinsdottir, R. (2021). Haters Gonna Hate, Trols Gonna Trol: The Personality Profile of a Facebook Trol. International Journal of Environmental Research and Public Health, 18, 5722. https://doi.org/10.3390/ijerph18115722
• Hardaker, C. (2010). Trolling in asynchronous computer-mediated communication: From user discussions to academic definitions. Journal of Politeness Research Language Behaviour Culture, 6, 215–242. https://doi.org/10.1515/jplr.2010.011
• Hardaker, C. (2013). “Uh.... not to be nitpicky, but… the past tense of drag is dragged, not drug.”: An overview of trolling strategies. Journal of Language Aggression and Conflict, 1(1), 58-86. https://doi.org/10.1075/jlac.1.1.04har
• Haro, J. J. (2009). Las redes sociales aplicadas a la práctica docente. Didáctica, Innovación y Multimedia. https://bit.ly/3IfaXqV
• Herring, S., Job-Sluder, K., Scheckler, R., & Barab, S. (2002). Searching for safety online: Managing “trolling” in a feminist forum. The Information Society, 18(5), 371–84. https://doi.org/10.1080/01972240290108186
• Hollebeek, L. D. (2011). Demystifying customer brand engagement: exploring the loyalty nexus. Journal of Marketing Management, 27(7–8), 785–807.
• Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2016). SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 47, 161–185. https://doi.org/10.1007/s11747-016-0494-5
• Jaakkola, E. y Alexander, M. (2014). The role of customer engagement behavior in value co-creation a service system perspective. Journal of Service Research, 17(3), 247-261. https://doi.org/10.1177/1094670514529187
• Jansen, E., & James, V. (2002). NetLingo: The Internet Dictionary. Netlingo Inc.
• Jiang, Z., Di Troia, F., & Stamp, M. (2020). Sentiment Analysis for Trol Detection on Weibo. ArXiv. https://doi.org/10.48550/arXiv.2103.09054
• La Vanguardia. (28/07/2018). ‘Trolls’ contra periodistas. La Vanguardia. https://bit.ly/3NSlNa6
• Madueño, J. J., y Palomo, B. (2015). Trolls y medios: ¿una relación de conveniencia? En J. M. Rodríguez Rodríguez (coord.), Repensar los valores clásicos del periodismo: el desafío de una profesión enredada: actas de las comunicaciones presentadas en el XXI Congreso Internacional de la Sociedad Española de Periodística (pp. 586-607). Sociedad Española de Periodística Universidad San Jorge.
• Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: introducing the social CRM house. Journal of Interactive Marketing, 27(4), 270–280.
• Molyneux, L. (2015). What journalists retweet: Opinion, humor, and brand development on Twitter. Journalism, 16(7), 920-935. https://doi.org/10.1177/1464884914550135
• Moreau, E. (01/11/2016). 10 Types of Internet Trols You’ll Meet Online. Lifewire. https://bit.ly/3fxVhCS
• Núñez, V. (17/01/2017). Fórmulas para calcular el engagement en redes sociales y el CTR de tus publicaciones. Vilma Núñez. https://bit.ly/36Wy8JH
• O’Brien, N., & Ralston, N. (2014). Charlotte Dawson Found Dead. The Sydney Morning Herald. https://bit.ly/3KkAD7w
• Okpala, P. N., Onocha, C. O., & Oyedeji, O. A. (1993). Measurement and Evaluation in Education. Stirring-Horden Publishers.
• Origami Logic (2016). The Marketer’s Guide to Measuring Social Engagement. https://bit.ly/3FN08fD
• Patterson, P., Yu, T., & de Ruyter, K. (2006). Understanding customer engagement in services. In Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 conference (pp. 4-6). Brisbane. https://bit.ly/3EAMoEb
• Pfaffenberger, B. (1996). If I Want It, It´s OK": Usenet and the (Outer) Limits of Free Speech. The Information Society, 12, 365–386. https://doi.org/10.1080/019722496129350
• Phillips, W. (2011). LOLing at tragedy: Facebook trols, memorial pages and resistance to grief online. First Monday, 16(12). https://bit.ly/3KozwDA
• Rainie, L., Anderson, J., & Albright, J. (29/03/2017). The Future of Free Speech, Trols, Anonymity and Fake News Online. Pew Research Center. https://pewrsr.ch/3rrl0T2
• Sanfilippo, M., Fichman, P., & Yang, S. (2017). Multidimensionality of online trolling behaviors. The Information Society, 34, 1-13. https://doi.org/10.1080/01972243.2017.1391911
• Schwartz, M. (2008). The Trols among Us. The New York Times Magazine. https://nyti.ms/3fACYNn
• Shachaf, P., & Hara, N. (2010). Beyond vandalism: Wikipedia trols. Journal of Information Science, 36(3), 357–70. https://doi.org/10.1177/0165551510365390
• Shah, S. (2004). The internet is Jain: how gunslingin’ technolibertarianism leads to lotus petals. Meat Ball Society. https://bit.ly/34V4XFr
• Suciu, P. (04/06/2020). Trols Continue To Be A Problem On Social Media. Forbes. https://bit.ly/33rvLwJ
• Thacker, S., & Griffiths, M.D. (2012). An exploratory study of trolling in online video gaming. International Journal of Cyber Behavior, Psychology and Learning, 2(4), 17-33. https://doi.org/10.4018/ijcbpl.2012100102
• Thompsen, P. A., & D. A. Foulger (1996). Effects of pictographs and quoting on flaming in electronic mail. Computers in Human Behavior, 12(2), 225–43. https://doi.org/10.1016/0747-5632(96)00004-0
• Times. (18/08/2016). How Trols Are Ruining the Internet. Times. https://bit.ly/32fbREI
• Torres, A. (15/05/2018). ¿Eres un ‘trol’? Twitter ya sabe cómo identificarte antes de que actúes. El País. https://bit.ly/3IwbnJV
• Turner, T. C., Smith, M. A., Fisher, D., & Welser, H. T. (2005). Picturing usenet: mapping computermediated collective action. Journal of Computer-Mediated Communication, 10(4). https://doi.org/10.1111/j.1083-6101.2005.tb00270.x
• Van Doorn, J., Lemon, K.N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P.C. (2010). Customer engagement behavior: theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. https://doi.org/10.1177/1094670510375599
• Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(3), 247–252.
• Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012). Customer engagement: exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 122–146.
• Walter, T., Hourizi, R., Moncur, W., & Pitsillides, S. (2011). Does the internet change how we die and mourn? An overview’. Omega: Journal of Death & Dying, 64(4), 12. https://doi.org/10.2190/OM.64.4.a
• Webb, S. (23/02/2014). Trolled to Death. Daily Mail. https://bit.ly/32d3v0i
• Wilcox, R. K. (1998). Wings of Fury: True Story of America’s Elite Fighter Pilots Pocket. Simon & Schuster.