Marketing a través de aplicaciones móviles de turismo (m-tourism)un estudio exploratorio
- Jose Ramon Saura 1
- Pedro Palos-Sanchez 2
- Ana Reyes-Menendez 1
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1
Universidad Rey Juan Carlos
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2
Universidad de Extremadura
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ISSN: 2386-2319
Año de publicación: 2017
Volumen: 4
Número: 8
Páginas: 45-56
Tipo: Artículo
Otras publicaciones en: International journal of world of tourism
Resumen
El uso de las aplicaciones móviles enfocadas al turismo (m-tourism) ha experimentado importantes cambios en la primera década del siglo XXI. Esta investigación desarrolla un estudio exploratorio de aplicaciones móviles de turismo para definir cómo los turistas las utilizan para obtener información de sus viajes tanto antes, como durante y después de su realización. Los resultados de la investigación ponen de manifiesto que las aplicaciones móviles de turismo deben aportar valor a los usuarios por lo que deben de estar centradas en el consumidor y en la personalización. Para ello es necesario que exista un enfoque de marketing en la concepción y desarrollo de las aplicaciones de m-tourism. Las limitaciones de este estudio exploratorio son las relativas al número de estudios analizados y el periodo temporal en que se analizan.
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