Sincronización de los ciclos de información y de gestión de infraestructuras de servicios hoteleros

  1. Durán Heras, Alfonso
  2. Natarajan, Rajesh
  3. Giraldo Casado, Esmeralda
Revue:
Dirección y organización: Revista de dirección, organización y administración de empresas

ISSN: 1132-175X

Année de publication: 2011

Número: 45

Pages: 38-45

Type: Article

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D'autres publications dans: Dirección y organización: Revista de dirección, organización y administración de empresas

Références bibliographiques

  • BUHALIS, D., y LAW, R. (2008) «Progress in information technology and tourism management: 20 years on and 10 years after the Internet – The state of eTourism research». Tourism Management, 29, pp. 609-623.
  • CARROLL, B. y SIGUAW, J. (2003) «The evolution of electronic distribution: Effects on Hotels and Intermediaries». Cornell Hotel and Restaurant Administration Quarterly, August, 2003, pp. 38-50.
  • LAW, R., HENRY, M. y CAREY, G. (2007) «Data Mining in Tourism Demand Analysis: A Retrospective Analysis». In R. Alhajj et al. (Eds.) Springer, ADMA 2007, LNAI 4632, pp. 508-515.
  • LUCK, D. y STEPHENSON, M.L. (2009) «An evaluation of the significant elements of customer relationship management within the hotel industry». Tourism Today. Fall 2009, pp. 7-26.
  • MAGNINI, V.P., HONEYCUTT Jr., E.D. y HODGE, S. K., (2003). «Data Mining for Hotel Firms: Use and Limitations.» Cornell Hotel and Restaurant Administration Quarterly, 44(2), pp. 99-105.
  • MINGHETTI, V. (2003) «Building Customer Value in the Hospitality Industry: Towards the definition of a Customer-centric Information System». Information Technology & Tourism. 6, pp. 141-152.
  • NOONE, M. B., KIMES E.S., y RENAHAN, L.M.I. (2003). «In- tegrating customer relationship management and revenue management: A hotel perspective». Journal of Revenue and Pricing Management, 2(1), pp. 7-21
  • RUTHERFORD, D.G. y O’FALLON, M.J. (ed.) (2007). Hotel Management and Operations. 4th edn. John Wiley and Sons, Inc. New Jersey.
  • SIGALA, M., LOCKWOOD A., y JONES, P. (2001) «Strategic implementation and IT: gaining competitive advantage from the hotel reservations process». International Journal of Contemporary Hospitality Management, 13(7), pp. 363-371.
  • LAW, R., y JOGARATNAM, G. (2005) «A study of hotel information technology applications». International Journal of Contemporary Hospitality Management, 17(2), pp. 170-180.
  • O´CONNOR, P. y MURPHY, J. (2004) «Research on information technology in the hospitality industry». International Journal of Hospitality Management, 23, pp. 473-484.
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