Challenges in Implementing ICT for International Negotiation Processes

Resumen

This scientific article sought to identify factors influencing the adoption or rejection of information communication technologies (ICT) for international negotiation of sales processes. The study focused on 180 companies in the city of Medellin, Colombia, engaged in import and/or export activities; these companies were evaluated on the disadvantages of using ICT, preferences on how to negotiate (face to face or ICT-mediated), elements to improve relations and issues affecting the implementation of specialized ICT for negotiation. The study shows that the biggest impediments to implementing specialized ICT for negotiation are due to lack of knowledge of the ICT itself, failure of companies to recognize the need for ICT, and the costs associated with the acquisition and operation of these technologies. It was also concluded that ICT for international negotiation should allow effective achievement of goals, build trust, and an appropriate environment to maintain relationships among negotiators.