Estudio de caso del "Síndrome del mayordomo" sentido por parte de los propietarios de apartamentos turísticos (AT)Factores causantes

  1. María Gemma Sánchez González 1
  1. 1 Facultad de Educación. Universidad Internacional de la Rioja España
Journal:
Realidad, Tendencias y Desafíos en Turismo

ISSN: 2545-6199,  1850-4787

Year of publication: 2023

Volume: 21

Issue: 1

Pages: 65-90

Type: Article

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More publications in: Realidad, Tendencias y Desafíos en Turismo

Abstract

Currently, tourist apartments (AT as in apartamento turístico) are one of the most accommodation options globally, assisted by an online opinion system offered by different tourism service providers that allow users to expose their experiences as well as obtain expectations of tourist quality. The objective of this study is to analyse the determining characteristics in the feeling of labor subjugation experienced by AT owners. By means of a questionnaire based on the Likert scale, completed by 210 AT owners in several Spanish autonomous communities, it was revealed how the change in attitude caused by comments about their business forced these owners to increase their commercial flexibility and, at the same time, generated levels of stress on a personal level, feeling the butler syndrome. This exploratory study represents a pertinent contribution to the study of variables involved in the change of attitude and generation of feelings based on both direct personal and commercial experiences, caused by different factors, which offers a prediction of behavior and feelings of future AT owners.

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