Factores de diseño web orientado a la satisfacción y no-frustración de uso

  1. Hassan Montero, Yusef
Journal:
Revista española de documentación científica

ISSN: 0210-0614 1988-4621

Year of publication: 2006

Volume: 29

Issue: 2

Pages: 239-257

Type: Article

DOI: 10.3989/REDC.2006.V29.I2.291 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Revista española de documentación científica

Abstract

El presente trabajo se propone indagar en el fenómeno de uso de sitios web, aportando un modelo explicativo desde la perspectiva del impacto del diseño en la satisfacción-frustración del usuario final. En el modelo se identifican siete factores principales de diseño ¿funcionalidad, accesibilidad, findability, utilidad, estética, credibilidad y usabilidad¿ clasificados como higiénicos o motivadores, según estén orientados a impedir la frustración de uso o a provocar satisfacción de uso respectivamente. De estos factores, la usabilidad cobra especial importancia por su función vertebral del modelo, interrelacionando el resto de factores de diseño. Se discute el peso de cada factor en la experiencia del usuario dependiendo del contexto interactivo, así como la utilidad del análisis de la satisfacción desde su doble dimensión higiénico-motivadora.

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