Does employee management influence the continued use of telework after the COVID-19 pandemic?
- Inés González González
- María Pilar Martínez Ruiz
- José Antonio Clemente-Almendros
ISSN: 2531-0046
Año de publicación: 2022
Volumen: 6
Número: 2
Tipo: Artículo
Otras publicaciones en: Small Business International Review
Resumen
his paper analyses the intention of Spanish companies to continue using telework after the end of the COVID-19 pandemic. With this aim, we consider the influence that the management of several variables related to one of the key stakeholders, employees, has on this intention. This line of study is of great interest, given the implications not only for the management of companies, but also for key aspects such as the goals of the 2030 Agenda for Sustainable Development. To this end, we start with a review of the relevant literature on this topic, which allows us to raise various research hypotheses. This is followed by an analysis of a sample of 1,879 Spanish SMEs though a binary logistic regression model, which shows the positive influence of managers’ university education and companies’ orientation towards innovation on the use of telework after the pandemic.
Información de financiación
Financiadores
-
Universidad Internacional de La Rioja
- Proyecto B0036
Referencias bibliográficas
- Ahire, S. L., & Golphar, D. Y. (1996). Quality management in large vs small firms. Journal of Small Business Management, 34(3)
- Aquije Niño de Guzmán, C. P. (2018). Home Office Como Estrategia Para La Motivación Y Eficiencia Organizacional. Palermo Business Review, 18. https://www.palermo.edu/economicas/cbrs/pdf/pbr18/PBR_18_17.pdf
- Armstrong, J. S., & Overton, T. S. (1977). Estimating Nonresponse Bias in Mail Surveys. Journal of Marketing Research, 14(3), 396–402. https://doi.org/10.1177/002224377701400320
- Bailey, D. E., & Kurland, N. B. (2002). A review of telework research: findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior, 23(4), 383–400. https://doi.org/10.1002/job.144
- Bañón, A. R., & Sánchez, A. A. (2008). Strategic resources in SMEs. European Journal of Management and Business Economics, 17(1), 103–126
- Barbosa, V. K. (2013). Teletrabajo liderar y trabajar en equipos a distancia (1a. ed.). Ed. Dunken
- Bartik, A., Bertrand, M., Cullen, Z., Glaeser, E. L., Luca, M., & Stanton, C. (2020). How are Small Businesses Adjusting to COVID-19? Early Evidence from a Survey. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3574741
- Bauzá, F. J., & Melgosa, F. J. (2020). Post-Covid-19 Tourism. Tourism after the global pandemic: Analysis, perspectives and ways of recovery
- Benn, S., Abratt, R., & O'Leary, B. (2016). Defining and identifying stakeholders: Views from management and stakeholders. South African Journal of Business Management, 47(2), 1–11. https://doi.org/10.4102/sajbm.v47i2.55
- Bentley, T. A., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016). The role of organisational support in teleworker wellbeing: A socio-technical systems approach. Applied Ergonomics, 52, 207–215. https://doi.org/10.1016/j.apergo.2015.07.019
- Bhattacharya, M., Gibson, D. E., & Doty, D. H. (2005). The Effects of Flexibility in Employee Skills, Employee Behaviors, and Human Resource Practices on Firm Performance. Journal of Management, 31(4), 622–640. https://doi.org/10.1177/0149206304272347
- Camisón-Haba, S., Clemente-Almendros, J. A., & Gonzalez-Cruz, T. (2019). How technology-based firms become also highly innovative firms? The role of knowledge, technological and managerial capabilities, and entrepreneurs' background. Journal of Innovation & Knowledge, 4(3), 162–170. https://doi.org/10.1016/j.jik.2018.12.001
- Carrasco Hernández,, A. J., Sánchez Marín, G., & Meroño Cerdán, Á. L. (2014). Prácticas de Recursos Humanos en la Empresa Familiar: profesionalización y efecto sobre el desempeño. European Journal Of Family Business, 4(2). https://doi.org/10.24310/ejfbejfb.v4i2.5048
- Charbotel, B., Croidieu, S., Vohito, M., Guerin, A., Renaud, L., Jaussaud, J., Bourboul, C., Imbard, I., Ardiet, D., & Bergeret, A. (2009). Working conditions in call-centers, the impact on employee health: a transversal study. Part II. International Archives of Occupational and Environmental Health, 82(6), 747–756. https://doi.org/10.1007/s00420-008-0351-z
- Chen, Y. K., Jaw, Y., & Wu, B. (2016). Effect of digital transformation on organisational performance of SMEs. Internet Research, 26(1), 186–212. https://doi.org/10.1108/IntR-12-2013-0265
- CincoDías (2021, June 28). La Covid-19 y sus efectos económicos en las pymes españolas. https://cincodias.elpais.com/cincodias/2021/06/28/pyme/1624873056_800554.html
- Clarkson, M. E. (1995). A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance. Academy of Management Review, 20(1), 92–117. https://doi.org/10.5465/amr.1995.9503271994
- Cuevas-Vargas, H., Aguirre, J., & Parga-Montoya, N. (2022). Impact of ICT adoption on absorptive capacity and open innovation for greater firm performance. The mediating role of ACAP. Journal of Business Research, 140, 11–24. https://doi.org/10.1016/j.jbusres.2021.11.058
- Da Camara, N. (2006). The Relationship between Internal and External Stakeholders and Organisational Alignment. Henley Manager Update, 18(1), 41–52. https://doi.org/10.1177/174578660601800104
- Davies, G., & Miles, L. (1998). Reputation Management: Theory versus Practice. Corporate Reputation Review, 2(1), 16–27. https://doi.org/10.1057/palgrave.crr.1540064
- de Chernatony, L. (1999). Brand Management Through Narrowing the Gap Between Brand Identity and Brand Reputation. Journal of Marketing Management, 15(1-3), 157–179. https://doi.org/10.1362/026725799784870432
- Degago, E. (2014). A study on impact of psychological empowerment on employee performance in small and medium scale enterprise sectors. European Journal of Business and Management, 6(27), 60–71. https://www.iiste.org/Journals/index.php/EJBM/article/view/15547
- Dickson, K., & Clear, F. (2006). Management issues in the adoption of telework amongst SMEs in Europe. Paper presented at Portland International Conference on Management of Engineering and Technology. 2006 Proceedings, 9-13 July, Istanbul, Turkey. https://doi.org/10.1109/PICMET.2006.296745
- Economía Digital (2020, April 13). El 57% de las empresas españolas, afectadas por el estado de alarma. https://www.economiadigital.es/economia/el-57-de-las-empresas-espanolas-afectadas-por-el-estado-de-alarma_20053062_102.html
- Edwards, P., & Edwards, S. (1995). List of the Best prospective Home Business for 1995. Compuserve
- Eurofound (2020, March 26). COVID-19 could permanently change teleworking in Europe. https://www.eurofound.europa.eu/news/news-articles/covid-19-could-permanently-change-teleworking-in-europe
- Feng, Y., Akram, R., Hieu, V. M., & Tien, N. H. (2022). The impact of corporate social responsibility on the sustainable financial performance of Italian firms: mediating role of firm reputation. Economic Research-Ekonomska Istraživanja, 35(1), 4740–4758. https://doi.org/10.1080/1331677X.2021.2017318
- Gascueña, D. (2020, May 7). El teletrabajo: ¿la nueva normalidad pos COVID-19?. https://www.bbva.com/es/el-teletrabajo-la-nueva-normalidad-pos-covid-19/
- Golden, T. D., Veiga, J. F., & Dino, R. N. (2008). The impact of professional isolation on teleworker job performance and turnover intentions: Does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter? Journal of Applied Psychology, 93(6), 1412–1421. https://doi.org/10.1037/a0012722
- Gordon, I., Hamilton, E., & Jack, S. (2012). A study of a university-led entrepreneurship education programme for small business owner/managers. Entrepreneurship & Regional Development, 24(9-10), 767–805. https://doi.org/10.1080/08985626.2011.566377
- Haines III, V. Y., St-Onge, S., & Archambault, M. (2002). Environmental and Person Antecedents of Telecommuting Outcomes. Journal of Organizational and End User Computing, 14(3), 32–50. https://doi.org/10.4018/joeuc.2002070103
- International Labour Organization (2020). Teleworking during the COVID-19 pandemic and beyond. A practical guide. Geneva: International Labour Office, July 2020. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/instructionalmaterial/wcms_751232.pdf
- Jackson, S. E., Garnett, C., Shahab, L., Oldham, M., & Brown, J. (2021). Association of the COVID‐19 lockdown with smoking, drinking and attempts to quit in England: an analysis of 2019–20 data. Addiction, 116(5), 1233–1244. https://doi.org/10.1111/add.15295
- Jiménez-León, F. G., & Mariño-Lua, I. L. (2018). Investigación y análisis de la rotación del talento humano en las cadenas de comidas rápidas y su impacto en la productividad y el clima laboral. Dominio de las Ciencias, 4(3), 449. https://doi.org/10.23857/dc.v4i3.818
- Jones, F., Burke, R. J., & Westman, M. (2013). Work-life balance: A psychological perspective. Psychology Press. https://doi.org/10.4324/9780203536810
- Kanellopoulos, D. N. (2011). How can teleworking be pro‐poor? Journal of Enterprise Information Management, 24(1), 8–29. https://doi.org/10.1108/17410391111097401
- Karia, N., & Asaari, M. H. A. H. (2016). Innovation capability: the impact of teleworking on sustainable competitive advantage. International Journal of Technology, Policy and Management, 16(2), 181. https://doi.org/10.1504/IJTPM.2016.076318
- Kazekami, S. (2020). Mechanisms to improve labor productivity by performing telework. Telecommunications Policy, 44(2), 101868. https://doi.org/10.1016/j.telpol.2019.101868
- Kowalski, K. B., & Swanson, J. A. (2005). Critical success factors in developing teleworking programs. Benchmarking: An International Journal, 12(3), 236–249. https://doi.org/10.1108/14635770510600357
- Li, S., & Li, C. (2021). What makes customer participation a double-edged sword: The impact and factors of self-serving bias in agritourism. Journal of Destination Marketing & Management, 21, 100571. https://doi.org/10.1016/j.jdmm.2021.100571
- Martin, G., & Staines, H. (1994). Managerial Competences in Small Firms. Journal of Management Development, 13(7), 23–34. https://doi.org/10.1108/02621719410063396
- Martínez-Ruiz, M. P., Jiménez-Zarco, A. I., & Izquierdo-Yusta, A. (2010). Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets. Journal of Retailing and Consumer Services, 17(4), 278–285. https://doi.org/10.1016/j.jretconser.2010.02.005
- Martínez‐Sánchez, A., Pérez‐Pérez, M., De‐Luis‐Carnicer, P., & José Vela‐Jiménez, M. (2006). Teleworking and new product development. European Journal of Innovation Management, 9(2), 202–214. https://doi.org/10.1108/14601060610663578
- Milasi, S., González-Vázquez, I., & Fernández-Macías, E. (2021). Telework before the COVID-19 pandemic: Trends and drivers of differences across the EU. OECD Productivity Working Papers. https://doi.org/10.1787/24139424
- Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts. Academy of Management Review, 22(4), 853–886. https://doi.org/10.5465/amr.1997.9711022105
- Murugan, S., Rajavel, S., Aggarwal, A. K., & Singh, A. (2020). Volatility, uncertainty, complexity and ambiguity (VUCA) in context of the COVID-19 pandemic: Challenges and way forward. International Journal of Health System and Implementation Research, 4(2). https://ijhsir.ahsas-pgichd.org/index.php/ijhsir/article/view/93
- Nakrošienė, A., Bučiūnienė, I., & Goštautaitė, B. (2019). Working from home: characteristics and outcomes of telework. International Journal of Manpower, 40(1), 87–101. https://doi.org/10.1108/IJM-07-2017-0172
- National Institute of Statistics (2021). Indicators of activity of the Services Sector (IASS). September 2020. Press releases. https://www.ine.es/en/daco/daco42/iass/iass0720_en.pdf
- Pérez, M. P., Sánchez, A. M., & de Luis Carnicer, M. P. (2002). Benefits and barriers of telework: perception differences of human resources managers according to company's operations strategy. Technovation, 22(12), 775–783. https://doi.org/10.1016/S0166-4972(01)00069-4
- Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
- Podsakoff, P. M., & Organ, D. W. (1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408
- Pyöriä, P. (2011). Managing telework: risks, fears and rules. Management Research Review, 34(4), 386–399. https://doi.org/10.1108/01409171111117843
- Raghavan, A., Demircioglu, M. A., & Orazgaliyev, S. (2021). Covid-19 and the new normal of organizations and employees: An overview. Sustainability, 13(21), 11942. https://doi.org/10.3390/su132111942
- Sanchious, C. L. (2022). An examination of managers' view of telework and business continuity: Utilization level before and during the COVID-19 pandemic. (Doctoral dissertation).. Keiser University
- Sarfraz, M., Ivascu, L., Belu, R., & Artene, A. (2021). Accentuating the interconnection between business sustainability and organizational performance in the context of the circular economy: The moderating role of organizational competitiveness. Business Strategy and the Environment, 30(4), 2108–2118. https://doi.org/10.1002/bse.2735
- Schultz, M., Hatch, M. J., & Larsen, M. H. (2001). The Expressive Organisation: Linking Identity, Reputation and the Corporate Brand. Corporate Communications: An International Journal, 6(2), 107–109. https://doi.org/10.1108/ccij.2001.6.2.107.2
- Siegel, S. M., & Kaemmerer, W. F. (1978). Measuring the perceived support for innovation in organizations. Journal of Applied Psychology, 63(5), 553–562. https://doi.org/10.1037/0021-9010.63.5.553
- Tödtling, F., Lehner, P., & Kaufmann, A. (2009). Do different types of innovation rely on specific kinds of knowledge interactions? Technovation, 29(1), 59–71. https://doi.org/10.1016/j.technovation.2008.05.002
- Tremblay, D., & Genin, É. (2007). The Demand for Telework of IT Self-Employed Workers. The Journal of E-Working, 1(2), 98–115
- Tucker, H. (2020, May 3). Coronavirus bankruptcy tracker: These major companies are failing amid the shutdown. https://www.forbes.com/sites/hanktucker/2020/05/03/coronavirus-bankruptcy-tracker-these-major-companies-are-failing-amid-the-shutdown/?sh=1705f83b3425
- Vitola, A., Baltina, I., Judrupa, I., & Šenfelde, M. (2013). Overview on the Smart Work Centres in Europe