Repercusión de los eventos adversos en los profesionales sanitariosestudio sobre las segundas víctimas

Abstract

Objective: To establish consensus regarding the recommendations to palliate the effects of adverse events (AEs) in the second victims. Methods: A qualitative study was made to establish expert recommendations referred to: emotional support for second victims, legal counseling, and management of institutional communication when an adverse event occurs. In addition, recordings of the sessions were used, classifying the ideas into mutually excluding catego- ries. The mean score and degree of agreement (coefficient of variation) were considered. Results: The healthcare professionals implicated in an error resulting in an adverse event with serious conse- quences suffer important emotional problems. In the event of an adverse event, the recommendations were transparency of information, the offering of sincere apologies, and repair of the damage caused. There was agreement over the need to support the implicated healthcare professionals and to inform the patients and the rest of the professionals of the organization. Conclusion: Consensus-based recommendations are presented referred to informing the patient that there has been a clinical error, coping with the error on the part of the healthcare professionals, and safeguarding the professional and social reputation of both the professionals and the institutions.