Emotional intelligencea new way to assess it and its importance to understand work outcomes

Zusammenfassung

This doctoral thesis develops an instrument for measuring emotional intelligence that reduces the weaknesses of existing ones and makes it possible to determine the role of EI on some variables of great importance in the work environment. The main results indicate that: 1) MEIT (Mobile Emotional Intelligence Test) is a reliable and valid measure of EI, as well as the advantages of taking advantage of technology for it; 2) EI of employees is indirectly related to job performance through professional efficiency and burnout; EI acts as a protective variable when it comes to preventing the development and chronic progression of worker burnout; 3) It is those workers with the highest EI and the capacity for emotional repair who achieve the greatest professional success, which leads to obtaining a higher salary.